EBJ Policies: Ordering, Shipping and Returns
Elisabeth Bell Jewelry is made to order and handmade in Los Angeles, California. With each piece being made to order with care and detail, please allow up to 4-6 weeks (excluding holidays) for production. Additional production and shipping delays may occur due to restrictions mandated by the city of Los Angeles during the COVID-19 pandemic.
Please email us if you have any urgent shipping requests
RETURNS & MODIFICATIONS
Elisabeth Bell Jewelry is not responsible for items damaged or lost in transit. For longer chains we charge $25 per inch.
Elisabeth Bell strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email us for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.
If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done. Custom pieces/personalized pieces cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.