EBJ Policies: Ordering, Shipping and Returns

Please direct inquiries to: info@elisabethbelljewelry.com

    PRODUCTION TIME

    Elisabeth Bell Jewelry is made to order and handmade in Los Angeles, California.  With each piece being made to order with care and detail, please allow up to 4-6 weeks (excluding holidays) for production. Please email us if you have any urgent shipping requests 

    RETURNS & MODIFICATIONS

    Elisabeth Bell Jewelry is not responsible for items damaged or lost in transit. For longer chains we charge $25 per inch. 

    RETURNS

    Elisabeth Bell strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email us for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.

    Should you ship your item back to us for any reason, you assume responsibility for insurance and proper packaging of your item.

    ORDER CANCELLATIONS

    If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done. Custom pieces/personalized pieces cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.

    INTERNATIONAL SHIPPING:
    Please note that the items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
    With respect to each item for which Import Fees have been calculated, you authorize Elisabeth Bell to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country.
    If you refuse a shipment from Elisabeth Bell you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package. 

     

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