Each Elisabeth Bell design is handmade to order in Los Angeles, California. Please allow approximately 4–6 weeks, excluding holidays, for production.

If you need your piece by a particular date, please contact the studio before placing your order. While expedited production cannot be guaranteed, our team will be happy to discuss what may be possible

All domestic orders are shipped with insurance and require a signature upon delivery. Once your order is ready to ship, you will receive an email containing tracking information.

Please contact the studio promptly if your package appears to be lost or arrives damaged.

Orders shipped outside the United States may be subject to taxes, customs duties and fees imposed by the destination country. The recipient is considered the importer of record and is responsible for all applicable import fees.

You authorize Elisabeth Bell Jewelry to designate a carrier to act as your agent with the appropriate customs and tax authorities when necessary.

If you refuse an international shipment, you will be responsible for the original shipping charges, applicable import fees and the cost of returning the package to Elisabeth Bell Jewelry.

Please contact info@elisabethbelljewelry.com for assistance.

Every Elisabeth Bell design is handmade with care. All purchases, including in-stock, made-to-order, one-of-a-kind, custom and personalized pieces, are final sale.

We do not accept returns or exchanges except when an item arrives damaged, defective or incorrect.

Please contact the studio within 24 hours of receiving your order if your piece arrives damaged or defective, or if you received an incorrect item.

Email info@elisabethbelljewelry.com with your order number, a description of the issue and clear photographs of the piece and packaging. Our team will review your request and provide further instructions.

If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done. Custom pieces/personalized pieces cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.

Do not ship jewelry to the studio without prior authorization.

When sending an authorized item to Elisabeth Bell Jewelry, you are responsible for secure packaging and insured, trackable shipping until the package is received by our studio.

If your Elisabeth Bell jewelry requires repair, please contact the studio through our contact form before shipping your piece.

Include your name, order information if available, a description of the issue and clear photographs of the jewelry. Our team will review your request and contact you with the available options, estimated cost and anticipated timeframe.

Requests for resizing, chain adjustments or other modifications are reviewed individually. Longer chains are charged at $25 per additional inch.

Please contact the studio for availability, pricing and instructions before sending your jewelry.

Do not send jewelry to the studio without prior authorization.

Customers are responsible for safely packaging and shipping jewelry to the studio using an insured, trackable service. Elisabeth Bell Jewelry is not responsible for pieces lost or damaged while being shipped to the studio.

Fine jewelry should be handled thoughtfully. Remove your jewelry before exercising, swimming, bathing, sleeping or participating in activities that may expose it to impact, moisture or excessive friction.

Avoid direct contact with household cleaners, chlorine, lotions, perfumes and other chemicals.

Gently wipe your jewelry with a clean, soft cloth after wearing it. Because different gemstones require different methods of care, please contact the studio before using chemical cleaners, ultrasonic machines or steam cleaners.

Store each piece separately in a soft pouch or lined jewelry box to help prevent scratching, tangling and impact damage.